Privacy Policy
- Preamble
In the course of its activities, VOGO and its subsidiary VOGO UK (hereinafter referred to as VOGO) may collect and process personal data about you. VOGO places the protection of personal data at the heart of the products and services we offer you. VOGO undertakes to comply with the data protection regulations in force, and more specifically with the amended French Data Protection Act No. 78-17 of January 6, 1978, as well as the European Data Protection Regulation (EU) 2016/679 said (hereinafter “RGPD”).
This policy sets out the principles and guidelines for the protection of your personal data and aims to inform you about :
- The personal data that VOGO processes and the reasons for such processing,
- How personal data is used,
- Your rights regarding your personal data.
The policy concerns data processing implemented through :
- From the website
- Help and advice
- Commercial relations between VOGO and its customers.
The Data Controller reserves the right to modify this Privacy Policy at any time in order to provide you with updated information on how data is collected and processed or following legislative and regulatory changes.
- Recipients of the document
The purpose of this document is to present VOGO’s personal data privacy policy. This policy is intended for the following persons:
- Customers : Any legal entity or individual having subscribed to a contract with VOGO;
- Prospects: Any person who is the subject of commercial or marketing operations, whether or not they have a contractual relationship with VOGO;
- Candidates: Anyone applying for a job at VOGO;
- Internet users : Any person browsing the website.
- Glossary
The terms used in this document have the following meanings:
“Newsletter subscribers” : refers to any natural person who has requested to receive the VOGO newsletter by entering their contact details and validating their registration.
“Personal Data” or “Data”. means any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.
“Internet user”: refers to any person accessing and browsing the site.
“Data controller controller: means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing operation; where the purposes and means of the processing operation are determined by Union law or by the law of a Member State, the controller may be designated or the specific criteria for designation may be laid down by Union law or by the law of a Member State.
“Site”: refers to the website published by VOGO and accessible via the Internet at the following URL address: www.vogo-group.com
“Sub-processor”: refers to the natural or legal person, public authority, department or other body that processes personal data on behalf of the data controller.
- Who is the data controller?
VOGO is responsible for processing the personal data of external parties as listed in Article I of this Policy.
Information about VOGO is as follows:
VOGO
895 rue de la Vieille Poste – Parc Majoria – Bâtiment la Lóna
34000 MONTPELLIER
- Who is the Data Protection Officer (or “DPO”)?
VOGO has appointed a Data Protection Officer (DPO). The contact details of the Data Protection Officer appointed by VOGO are as follows:
VOGO – For the attention of the Data Protection Officer
895 rue de la Vieille Poste – Parc Majoria – Bâtiment la Lóna
34000 MONTPELLIER
- What data is processed and for what purposes?
| ACTION Persons concerned | DATA CATEGORIES | SOURCES | PURPOSE | LEGAL BASIS |
| Site navigation | Identification data Connection data | Direct source when you browse the site | Audience measurement | Free and informed consent of the user (see cookies banner) |
| Contact form | Identification data | Direct source when you fill in the form | Processing your request | Legitimate interest |
| Creation, administration and security of Helpdesk user accounts | Identification data Connection data | Direct source when you browse the site | Create your account Respond to technical support requests Download user guides, … | Free and informed consent of the user |
| Customer relations and supply of customer services and equipment | Identification data | Direct source when we collect the elements required for the contract | Monitor customer relations Monitor supplies of services and materials | Contract performance |
| Invoicing and collection Accounts receivable | Identification data | Direct source when we collect the elements required for the contract | Service invoicing and follow-up | Contract performance |
| Customer relations and commercial communication Customers | Identification data | Direct source | Group commercial offers Send communications | Legitimate interest |
| Applications | Identification data | Direct source when you apply on the site | Processing your application | Legitimate interest |
| Customer/prospect/internet satisfaction surveys | Identification data | Direct source when you respond to our surveys | Quality control | Legitimate interest. |
On the contact form and on the recruitment form, compulsory data is marked with an asterisk (*).
The data collected from you is necessary to provide the products and services offered. If you do not wish to provide the necessary data, VOGO will not be able to process your request.
For electronic communications, you can always unsubscribe by clicking on “unsubscribe”.
The use of data and information as described above is authorized by the applicable regulations on the protection of personal data (RGPD).
VOGO does not collect any sensitive data about you. If VOGO were to collect sensitive data from you, VOGO will delete it immediately after processing your request.
- To whom are your personal data communicated?
For the purposes of managing the contract and providing the services you have subscribed to, your data may be transmitted to :
- VOGO’s internal departments: departments responsible for the execution of the subscribed services, in particular support and maintenance, sales administration, marketing, accounting, human resources, operations, research & development, etc.
- VOGO’s external service providers: technical service providers, including subcontractors who provide services or assistance and advice to VOGO and who need to know about them
- On request, they may also be transferred to persons and authorities whose right of access to personal data is recognized by law, regulations or provisions emanating from authorities empowered by law.
- To external bodies: public bodies within the framework of legal obligations ;
VOGO will not sell or rent your personal data to third parties without your prior consent.
- How long do we keep your personal data?
The data we process is kept for the time necessary to achieve the purposes specified in the table below.
| ACTION | PURPOSE | SHELF LIFE |
| Site navigation | Audience measurement | 25 months |
| Contact form | Processing your request | Time to process your enhanced request and meet your needs |
| Creation, administration and security of Helpdesk user accounts | Create your account Respond to technical support requests Download user guides, … | Until unsubscription |
| Customer relations and supply of customer services and equipment | Monitor customer relations Monitor supplies of services and materials | The lifespan of the commercial relationship |
| Invoicing and collection Accounts receivable | Service invoicing and follow-up | The time required to complete the underwritten contract, plus accounting time (10 years) and collection time. |
| Customer relations and commercial communication Customers | Group commercial offers Send communications | Immediately in case of unsubscription |
| Applications Applicants | Processing your application | 2 years from last contact. 3 additional years with your express agreement |
| Satisfaction surveys | Quality control | 18 months before anonymization |
These periods are increased by the retention periods imposed by the rules applicable in terms of warranty, legal prescription, litigation or by the legal and regulatory obligations incumbent on VOGO or its partners.
- Where is your personal data?
All processing of your personal data takes place within the European Union (EU).
However, if a subcontractor or partner of VOGO is located outside the European Union and this subcontractor or partner is located in a country that has not been recognized as providing an adequate level of protection, VOGO will require it to comply with its security and confidentiality requirements for your personal data and to process your data only for the purposes that it has determined. Such subcontractors and partners will have signed the European Commission’s standard contractual clauses.
- How is your personal data secured?
VOGO undertakes to implement the technical and organizational means necessary to guarantee a level of security appropriate to the risk in terms of confidentiality, integrity and availability of data.
VOGO is committed to protecting your personal data and privacy right from the design stage of any new products or services offered to you.
- Exercising your rights regarding your personal data
Under the conditions provided for by the regulations on data protection you have :
- a right of objection,
- a right of access and communication,
- a right of rectification,
- deletion,
- a right to portability,
- a right to limitation
For processing based on your consent, you may withdraw your consent at any time without affecting the lawfulness of the processing carried out prior to such withdrawal.
VOGO may nevertheless object to requests that are manifestly abusive, particularly in terms of their number, repetitive or systematic nature.
Requests to exercise these rights should be addressed to :
- By post to :
VOGO – For the attention of the Data Protection Officer
895 rue de la Vieille Poste – Parc Majoria – Bâtiment la Lóna
34000 MONTPELLIER
- Or by e-mail to :
If there is reasonable doubt about your identity, you may be asked to provide proof of identity (national identity card, passport, etc.) in order to process your request.
- Submitting a complaint to the CNIL
If you believe that we have not processed your Data in accordance with the regulations governing the protection of personal Data, you may lodge a complaint with the CNIL: https: //www.cnil.fr/fr/plaintes.